Using Gong in Agents

After connecting your Gong account, the following actions become available as Agent steps. Each step requires you to select a connected Gong Account from a dropdown.

Get call

Get Call

Retrieve a single call by ID with full details.

Required inputs

• Gong Account
• Call ID

Optional inputs

• Include Transcript (include full transcript structure)

The output includes comprehensive call data: metadata, participants, topics discussed, trackers detected, and optionally the full transcript.

Get transcript

Get Transcript

Retrieve the full transcript for a specific call.

Required inputs

• Gong Account
• Call ID

The output includes the complete transcript with:

• Speaker identification
• Timestamps for each segment
• Topic segmentation
• Full text of the conversation

Tip: Transcripts can be large for long calls. Use this action when you need the full conversation text for analysis or content generation.

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What Data is Available

Gong provides rich AI-analyzed conversation data:

Data Type	Description
Call Metadata	Title, date, duration, participants, direction (inbound/outbound)
Transcript	Full text with speaker identification and timestamps
Topics	AI-detected topics discussed during the call
Trackers	Custom keyword and phrase detection (competitors, pricing, etc.)
Talk Ratios	Speaking time distribution between participants
Questions	Questions asked during the conversation

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Common Use Cases

• Content Generation: Use call transcripts to generate blog posts, case studies, or training materials
• Competitive Intelligence: Monitor calls for competitor mentions and extract insights
• Sales Coaching: Analyze top-performing calls and create training content
• CRM Updates: Extract action items and next steps from calls to update your CRM
• Knowledge Base: Convert call transcripts into searchable documentation